The reputation and the success of Prosper Online rests on making you happy with your purchase. We value our relationship with you and offer full refunds if you are not happy with your purchase.

30-Day Return Period: Unless you have a separate agreement with Prosper Online, or except as provided below, refunds may be made if requested and approved by Prosper Online within 30 calendar days from the date of purchase on the invoice for a refund or credit of the purchase price paid. After the 30-Day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 30 days after their purchase to ensure it meets your needs.

Products like [NON-RETURNABLE PRODUCTS] are final sale and cannot be returned or refunded.

Note that your refund or credit may be reduced by the cost of shipping and handling fees and any applicable restocking fees. Any products returned to Prosper Online without prior authorization from Prosper Online will be considered an unauthorized return, and you will not receive a refund or credit for the product and Prosper Online will not ship the product back to you.

All approved returns must be received by Prosper Online within 7 calendar days of the return approval date, otherwise, the amount of the refund or credit may be reduced or eliminated.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

We’re dedicated to delivering the best experience possible so you can do more and enjoy more of what you love.

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